Shipping policy

At Last Minute Plan, most items are personalized and made to order. Production time is separate from shipping time.

Processing Time

Standard processing time is approximately 7–14 business days after all personalization details, photographs, and design approvals have been received.

Large orders, event packages, bulk business orders, complex designs, and specialty materials may require additional processing time. An estimated completion date will be provided when applicable.

Rush service may be available for an additional fee and must be approved before placing the order.

Shipping Rates

Shipping costs are calculated at checkout based on the order’s weight, package size, delivery location, and selected shipping method.

Oversized, fragile, bulk, or unusually shaped items may require an additional shipping charge. We will contact you before processing the order if an adjustment is necessary.

Delivery Estimates

Estimated carrier delivery times begin after production is completed and the order has shipped.

Once shipped, customers will receive tracking information when available. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, service interruptions, or other delays outside our control.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

Last Minute Plan is not responsible for delays, returned packages, or additional charges caused by an incorrect or incomplete address. Reshipping fees will be the customer’s responsibility.

Lost, Stolen, or Delayed Packages

Once an order has been accepted by the shipping carrier, Last Minute Plan is not responsible for carrier delays or packages marked as delivered but reported missing.

Please contact us promptly so we can assist with reviewing the tracking information or filing a carrier claim when available.

Damaged Packages

Please inspect your package immediately upon delivery. If your order arrives damaged, contact us within 48 hours and provide:

Your order number
Clear photographs of the damaged item
Photographs of the box and packaging
A description of the issue

Please keep all original packaging while the claim is being reviewed.

Local Pickup or Delivery

Local pickup or delivery may be available when approved in advance. Pickup and delivery details will be provided after your order is confirmed.

Delivery, setup, tolls, parking, stairs, and installation may require additional fees.

Event Dates

Customers are responsible for ordering early enough to allow time for production and delivery. Purchasing an item does not guarantee arrival by an event date unless the deadline has been confirmed by Last Minute Plan in writing.